FREQUENTLY ASKED QUESTIONS
General Leasing Questions
Can I pay my bill with a credit card? Is there an extra charge?
Yes! Through your Resident Portal you can view your balance and submit payments online using a credit or debit card or electronic check from any computer or smartphone! Convenience fees may apply for all online payments.
Do I have a meal plan?
Since The Alloy is not on-campus housing, you are not required to purchase a meal plan! Each apartment is fully equipped with stainless steel kitchen appliances, so you have everything you need to cook up a delicious meal right at home!
What if I need to cancel my lease?
Leases are legally binding and cannot be cancelled, however we do offer lease re-assignments for a $300 fee. Please contact our leasing team for further details.
If I pay in full, do I get a discount?
The Alloy does not offer discounts for rent paid in full. However, prepayment gives you the peace of mind knowing that your account is in good standing at all times!
Is The Alloy pet-friendly?
The Alloy is a pet friendly community! No more than one animal is permitted in a bedroom and no more than two animals are permitted in an apartment. Your furry friend gets the royal treatment at The Alloy with our Get-Clean Pet Spa!
What do I need to hook up my computer to the internet?
You will need a CAT 5 (Ethernet) cable. We have internet outlets in each bedroom and common area. Your computer must be configured properly for the internet to work. Your computer or device must be registered as an active device with our internet service provider. The resident is responsible for connecting with an internet service provider to set up initial service. We also have community-wide WiFi available in the common areas.
How are roommates matched?
At The Alloy, you won’t be assigned a random roommate that you’ve never met! If you are unsure who you would like to live with, we suggest checking out the UMD OCH database to find potential roommates in the area! With permission from all parties, our team is happy to put you in touch with another potential resident who we feel may be a good fit for a roommate so you can get to know each other before signing a lease together!
How close to campus are you?
We are just a 15 minute walk to University of Maryland and even closer to neighborhood shops and restaurants! Don’t feel like walking to class today? No problem! The Alloy is located just around the corner from a Shuttle-UM stop!
If I am over 18, do I need a guarantor?
If you are over the age of 18 and meet the financial requirements, you do not need a guarantor! Otherwise, all residents are required to provide a guarantor.
Is parking available?
We have a limited amount of parking spaces available on a first come, first served basis. Monthly parking fees are $50 for the first car and $75 for each additional car. A reserved parking space will have a monthly parking fee of $85. All parking contracts are month to month.
What types of leases are available?
All of our leases are 12 month leases.
What utilities are included in my rent?
The resident is responsible for their own utilities, including electric, water and sewage.
When is my security deposit due?
If you do not have an approved guarantor, you must pay a security deposit by the first day of your lease.
When is my first payment due?
All first payments are due by the first day of your lease.
Will you send me a bill each month for rent?
Conservice will send a statement to the resident's mailbox each month which shows base rent, any add-ons such as parking, trash, water and sewer charges. These can be submitted through one or multiple payments through the resident portal.
Renewal Questions
Can I request different roommates?
We want you to be comfortable here, and we will do everything we can to accommodate your roommate requests.
What is a "renewal?"
Are you loving it here and can't imagine leaving at the end of your lease? By signing a renewal, you get to extend your stay at our community!
If I renew, do I have to move out and then move back in?
When you renew and choose to stay in your current spot, no moving is required!
If I renew, will my guarantor have to sign again?
Yes, you, and all of your roommates will need to sign a new lease. All guarantors will also need to sign a new guarantor addendum as well.
I'm graduating in December, can I still renew?
Contact the office for details on the options available to you.
I just moved in, is it too early to renew?
Renewing now will provide the most benefit to you. By signing early, you will secure your space for next year and take advantage of the best pricing available.
How do I renew?
We know how busy you are, so we have made the process as quick and easy as possible. Renewing is a easy as "1,2,3"! Just following these steps:

1. Open your renewal email from us.
2. Review the terms, and click "Accept"
3. Follow the prompts to sign the new lease agreement.

It's that easy!
When do I start paying the new rent amount?
On the first day of your new lease.